SHIPPING POLICY

With every purchase you can be assured that it is packed and shipped to you with love, utilising recyclable and compostable packaging and carbon neutral delivery service to ensure we deliver your new purchase with care and kindness to our planet.

We aim to ship all orders within 48 hours of the order being received. The exception to this is where a pre-sale item is ordered, in this case your order will shipped once the pre-sale stock has arrived in store. Orders will not be split where a pre-sale item is ordered with in stock items unless the split shipping option is selected at checkout. If you would like some items sent earlier please ensure you select 'Split Shipping'. If you've already ordered and would like it split then please contact us at info@indigoeswilde.com.au and we can arrange to invoice you for the extra shipping to split.

We offer an express shipping option for orders shipping within Australia. Express orders will be shipped within our usual shipping timeframe of 48 hours but will be sent express via Sendle or Australia Post. Please note selecting Express Shipping does not move you to the front of the queue or mean your order will be given priority, all orders are processed on a first come first served basis although if you do need something sent urgently please send an email to info@indigoeswilde.com.au with your order number and we will do our very best to accommodate you. International orders will be shipped via Sendle or Australia Post and cost confirmed at Checkout.

All Australian and International orders are sent via Sendle or Australia Post. You will be notified via email once your order has shipped and tracking details will be sent to you.

RETURN & EXCHANGE POLICY

RETURNS

If you need to return an item please contact us at info@indigoeswilde.com.au to arrange. Please do not return anything to us without prior approval.

The customer will be notified via email upon receipt and inspection of the returned item(s) to advise once the return has been finalised and the outcome.

Please note, there are no exchanges or refunds on any sale items unless faulty.

CHANGE OF MIND

Returns for change of mind must be requested within 14 days of purchase.

A store credit will be offered for change of mind. No refunds will be provided in this situation. We do not offer exchanges as additional shipping costs are to be charged, therefore if an exchange is required a store credit will be issued and you may place a new order for the replacement items using the one off code provided.

Please note, shipping costs to return the item to Indi Goes Wilde are at the customer’s expense.

INCORRECT ITEMS SHIPPED

Should the incorrect item or size be shipped to you, please contact info@indigoeswilde.com.au upon receipt of the incorrect item.

A replacement will be offered on all incorrect products returned unworn and unused, with all tags/packaging still attached and intact. Should a replacement not be available a refund will be offered.

Shipping costs to return the incorrect item to Indi Goes Wilde will be reimbursed upon receipt of an itemised invoice. Receipts must be emailed to info@indigoeswilde.com.au to allow the reimbursement to be processed.

FAULTY ITEMS

Requests for returns for faulty items may be made at any time after purchase however discretion will be used to establish how much time has passed since the item was received, how much wear it will reasonably have received and whether the fault is considered major or minor.

For minor faults (faults that can easily be repaired) you will be offered either reimbursement of repair costs upon receipt of an itemised invoice from a repair centre or a store credit of similar value if you choose not to have the item repaired. For major faults, where the item is fundamentally unusable and not easily repaired a replacement will be offered or if one is not available a refund will be given equal to the value paid by the customer via the original payment method upon return of the item.

The cost of return postage for faulty items will be reimbursed by Indi Goes Wilde upon receipt and inspection of the return. A copy of the shipping receipt should be emailed to info@indigoeswilde.com.au for reimbursement to be processed.

However, if a faulty item is returned along with exchanges or change of mind returns this does not apply.

ORDER CANCELLATIONS

If you wish to cancel an order once it has been placed you may do so within 24 hours of placing the order, providing it hasn't shipped already. If the order was paid with PayPal or Square there will be a 9.5% restocking charge to cover the processing fees as unfortunately these fees are not reimbursed to us.